Refund policy

Effective Date: August 21, 2026

Thank you for shopping at shop.nationalgroundgame.com. Please review our store policies below before placing your order.

Custom Made-to-Order Items

Because every item in our store is custom made to order specifically for you, we do not accept general returns or exchanges for sizing issues or buyer's remorse. We provide detailed size charts and sizing information on every product page to help you make the best choice before checking out. Please review these charts carefully prior to completing your purchase.

Defective or Misprinted Items

We stand by the quality of our products. If you receive an item that is defective or severely misprinted, we will gladly offer a replacement or refund.

To be eligible for a resolution, you must report the issue within 7 days of the item being marked as delivered according to the official tracking information.

How to Submit a Claim

If your order arrives defective or misprinted, please follow these simple steps to request a replacement or refund:

  1. Send an email to info@nationalgroundgame.com within 7 days of delivery.

  2. Include your Order Number directly in the subject line of the email.

  3. Provide a brief description of the issue in the body of your message.

  4. Attach clear photos showing the defect or misprint.

Once we receive your email and verify the issue, our team will process your replacement or refund as quickly as possible.